Replace the Superstar Pastor with a Suffering Servant

We mercilessly teased the guy in my Bible classes who styled himself as a kind of Bill Hybels Jr. He hailed from the Chicago suburbs and made no effort to conceal his admiration for the fastest growing megachurch in America and its electric pastor. He even dressed business casual, used a planner, and took meticulous notes on his laptop at a time when no one took a computer into the classroom.

Being stupid college students with seemingly nothing better to do, we gave him a hard time about his love for Hybels. That’s the way things go with the big, hot trend, right? Even if you have a grudging admiration for the person on top, you feel obliged to take a few shots at him.

Jokes aside, Hybels was pervasive in the evangelical world of my teens and early 20’s. I read his books on evangelism and the now ironically titled: Who You Are When No One Is Looking. Everyone going into ministry knew about the seeker-sensitive approach that he championed. He became a kind of icon for relevant, modern ministry.

Red flags flew up all of the time for me about Hybels. He was deeply entrenched in the business world with his pastoring style, which is somewhat understandable when running a massive ministry organization, and there were questions worth asking about the trade offs of megachurches compared to church planting. The style and presentation of Willow Creek was slick, prosperous, tidy, and organized. Everything felt scripted.

When I worked at a church that was a part of the larger Willow Creek Association, I tilted back and forth between recognizing the appeal of Willow Creek and viewing it with skepticism. I can tell you all about vision casting, strategy, friendship evangelism, and seeker friendly services. Did you know they used to sell tomatoes door to door and began meeting in a movie theater???

If we responded to the latest allegations against Hybels and the failure of Willow Creek to adequately respond to them with merely criticism of Hybels and his church, we will miss out on a significant opportunity to have a deeper conversation about the evangelical church culture in America. It’s not a matter of drawing battle lines between ourselves and Willow Creek.

The deeper issue is the way Willow Creek and Hybels represent a kind of safer, prosperous but not too prosperous version of Christianity that is clean and sharp and professional without all of the embarrassing glitz of stereotypical prosperity preachers. Evangelicals have blended together business professionalism, a tiny bit of prosperity preaching, and some Bible verses to create a respectable church culture that can talk about discipleship, stewardship, and strategy in the same sentence without anyone taking a moment to ask what the hell is actually going on.

The business terms creep in and begin hiding in plain sight…

The reputation of the church becomes a brand that is guarded for the sake of the Gospel.

Leaders need to learn from the corporate world and slick business gurus in order to “manage” their growing churches that have been blessed by God with larger numbers.

Congregation members become customers and stakeholders in practice without actually using those terms.

The vision needs to be big, audacious, and ambitious because we serve a big God who wants to do big things and to grow our church bigger. You do have faith that God can bring about this big, audacious vision to fruition, don’t you? God can move mountains!

The business world and general American values of progress, growth, and wealth seep into the church just enough to twist how we think.

Soon enough we begin to make allowances for our pastors, relying on their vision, wisdom, and authority to accomplish God’s work. Anyone who threatens the pastor becomes expendable, and even the victims worry that coming forward over abuse allegations could jeopardize the greater vision and progress of the whole.

Christian authors and creators rely on endorsements from pastors, know people involved in these scandals, and wonder if their future careers could suffer if they speak out right now. It’s not just about the money because it’s about relationships and being uncertain about how to use their voices… but don’t forget the money too.

This isn’t a disease in a single church. This is widespread in the evangelical movement and beyond. However, it’s also particularly widespread because the Willow Creek Association, an entity separate from the church, carries this ministry approach to thousands of congregations. Don’t forget all of the books, articles, speeches, and interviews that have permeated the evangelical subculture.

The last thing I want to do is to spend the next week or month dragging Hybels, Willow Creek, or megachurches. They are the icons of the greater challenge that evangelicals face.

If I could humbly suggest a simple next step for every church, pastor, elder, deacon, and congregation member: look at the job descriptions of your pastors and staff.

Look at what you expect them to do each day.

Do you expect them to make significant space for prayer?

Do you have a budget that allows them to gain proper training for handling abuse and bullying?

Do you expect them to manage a large group of people like a business professional?

Do you expect them to preach nearly every Sunday, building up their status and celebrity?

Do you rely on them to take the lead on every big initiative as the indispensable figurehead?

Do you expect them to spend significant time among the sick, disadvantaged, homeless, or imprisoned?

Do you expect them to exert influence and power in your community or to become physicians among those neglected and overlooked?

While in seminary, I looked at a lot of job descriptions for pastors, and seeing those descriptions turned me off from a “career” in ministry. I wanted no part of it.

I used to joke that the churches expected so much of their pastors, they wanted to hire Jesus.

In retrospect, when I look a bit closer at the particulars of those job descriptions, I’m not so sure that they wanted to hire someone like Jesus, and that gets us to the root of our problem in the American evangelical church.

5 Signs You Don’t Have an Abusive, Megalomaniacal Pastor

A Christian Survival Guide

A few years ago I was meeting with my pastor, and friend, to talk about communication because our church had almost shut down. Things needed to change… fast. He’d been the teaching pastor while the “Lead” pastor ran things into the ground. My friend’s honesty and focus in the middle of the crisis were refreshing.

Several ongoing church events/ministries were struggling to continue, and he took a very frank, people-focused approach:

“If we have enough people willing to make them happen, that’s great. If not, we’ll put those things on hold to make sure we can do a few things well. Right now we need to focus on communicating better and helping everyone navigate this season of transition.”

In case you aren’t familiar with how churches can work sometimes…

  • He didn’t fall for the temptation of putting ministries above people.
  • He didn’t focus on how it would make him look to have a ministry end.
  • He also focused on the particular season of the people in our church: a lot of people were hurting, and he knew that he needed to focus on helping them.

You don’t have to look too far these days to see what a terrible pastor looks like. Perhaps you’ve been under the authority of a terrible pastor for so long that you’ve forgotten what a good one looks like.

While I’ve had a few crazy pastors over the years, I’ve been blessed with quite a few good pastors and teams of pastors, men and women, young and old, who modeled all that is good about pastoral ministry. Having chosen to not go into full time ministry myself because I felt like I didn’t have the right skill set for it, I have taken note over the years about what makes a good pastor:


  1. Your Pastor Has Accountability

Congregational churches typically have a mishmash of elders and congregational accountability that is manifested through votes. Other churches function with a hierarchy of elders and/or bishops who provide oversight and accountability.

Both models (and their many variations) have strengths and weaknesses. The key is that pastors shouldn’t be able to stack the deck in their favor. They need people who can speak with bracing honesty into their lives for their own health and for the health of their congregations. If a pastor has overstepped his/her authority at any point, members of the congregation need a reliable place to go to share their concerns.


  1. Your Pastor Delegates Responsibility

The best pastors I’ve worked with over the years gave away their power by empowering others and letting fellow pastors or lay leaders make important decisions or lead critical groups or ministries. Pastors who try to control too much inevitably burn out.

Interestingly enough, Jesus delegated a ton to his disciples before they even understood what kind of Messiah he would be—if some believed he was the Messiah at all. His disciples were empowered to baptize, cast out demons, preach, and heal.

Narcissistic pastors will be the most defensive and possibly abusive since they will try to protect their positions and public perception about them by concentrating as much power as possible.


  1. Your Pastor Communicates

I grew up in a church where the pastors effectively used the bulletin, website, and church events to communicate. They moved intentionally slow in order to keep everyone on the same page.

I don’t think communication is the same thing as building consensus, although it can help build consensus. Communication should at the very least inform members about a process or expected change so that they aren’t surprised by a dramatic change on Sunday morning.

Part of belonging to a community is communicating in order to keep everyone in the loop. Taking an analogy from a family, it’s a pretty terrible idea to spring a move to another city or even a nearby house on the kids without telling them that you’re looking at houses or considering buying a new house, etc. The kids don’t get to decide where you’re going to live, but they should know about the process before you tell them to start loading the moving van.


  1. Your Pastor Leads Relationally, Not Positionally

The best pastors I’ve seen over the years lead through lunches, breakfasts, and coffee meet ups. They host meals where leaders and groups gather together for discussions. They listen and share what they’re thinking.

They get things done, but sometimes it takes a little bit of time to launch a new small group or ministry, especially if the people involved are new. They need time to build up a relationship.

I’ve read stories about pastors who demand obedience because of their positions that are allegedly based on biblical authority. These pastors are the bullies who make demands as authorities rather than asking for help as members of the same church family who are guided by the same Spirit.


  1. Your Pastor Is Not Key to Your Church’s Success or “Brand”

If people talk about your church, are they talking about the kinds of things your church does or do they inevitably talk about your pastor? While some pastors are naturally more interesting and popular than others because of their preaching style, I’d be worried about attending a church where the pastor is the main highlight rather than the actual ministries of the church.

There are lots of bad reasons to attend a church, and a rock star pastor is among the worst because it’s not sustainable and could breed a really unhealthy atmosphere that is more centered around entertainment and making fans rather than community outreach and making disciples.


What are some other marks of a good pastor?


Read more about the ways bad churches happen to good people in my new book:

A Christian Survival Guide: A Lifeline to Faith and Growth.